This article represents the most common issues regarding the payments in Prowly
A: The payment made via card did not go through
B: You should try to re-enter your payment method in Account Settings, and retry again (or ask us to charge your card manually after you completed the previous step)
A: Unsuccessful verification of new payment method - Authentication required
B: Your's bank declined the transaction because a 3D Secure authentication was not performed during checkout. Please, authenticate using 3D Secure, then attempt the authorization again.
A: CVV is not verified
B: The card-issuing bank received the CVV, but did not verify whether it was correct. This typically happens if the bank declines an authorization before evaluating the CVV.
A: Transaction declined. Fraud suspected.
B: Your's bank suspects fraud – You'll need to contact your bank for more information.
A: Transaction declined.
B: Your bank is unwilling to accept the transaction. You'll need to contact your bank for more details regarding this generic decline.
A: CVV does not match.
B: The CVV provided does not match the information on file with the cardholder's bank. When CVV matches but the error still appears, it means that there are insufficient funds.